TOS
Last Updated: 13th May 2026
These Website Terms of Use, together with any terms expressly incorporated by reference, are the “Terms.” These Terms govern access to and use of the websites operated by Sphinx Labs, Inc. (“Sphinx,” “we,” “us,” or “our”) that link to these Terms, including sphinxhq.com and any webpages, forms, downloads, resources, or other website materials made available through those websites (collectively, the “Website”).
By accessing or using the Website, including by submitting a form through the Website, you agree to these Terms. If you do not agree to these Terms, do not use the Website.
If you access or use the Website on behalf of a company or other organization, you represent that you have authority to bind that organization to these Terms. If you do not have that authority, you may not access or use the Website on behalf of that organization.
Please read these Terms carefully. Section 18 contains a binding arbitration agreement, class action waiver, and jury trial waiver that affect your legal rights.
1. Website-only scope
These Terms apply only to your access to and use of the Website.
If there is a conflict between these Terms and a written agreement governing Customer These Terms do not govern Sphinx’s subscription products, software, hosted platform, APIs, AI agents, integrations, implementation services, managed services, professional services, support services, customer portals, beta programs, trials, proofs of concept, or other customer-facing products or services (collectively, “Customer Services”).
Customer Services are governed by the applicable written agreement between Sphinx and the relevant customer, such as a software-as-a-service agreement, master services agreement, order form, statement of work, data processing agreement, evaluation agreement, or similar agreement.
Services, the written customer agreement controls for the Customer Services.
2. Privacy
Our collection and use of personal information through the Website is described in our Privacy Policy and, where applicable, our Cookie Policy.
When you submit a form, request a demo, download a resource, register for an event, contact us, or otherwise provide information through the Website, you agree that we may use that information to process your request, respond to you, communicate with you, and otherwise handle the information as described in our Privacy Policy.
3. Eligibility
The Website is intended for business and professional audiences. You may use the Website only if you are at least 18 years old and legally able to agree to these Terms.
You may not use the Website if you are under 18 years old.
4. Informational website content only
The Website may include product descriptions, blog posts, whitepapers, reports, case studies, event information, performance metrics, testimonials, compliance commentary, regulatory commentary, and other materials.
All Website content is provided for general informational and marketing purposes only. Website content is not legal, regulatory, compliance, financial, accounting, tax, risk-management, or other professional advice, and you should not rely on it as such. You are responsible for making your own decisions and for obtaining advice from qualified professionals where appropriate.
Any examples, case studies, statistics, benchmarks, performance metrics, return-on-investment statements, or testimonials on the Website are illustrative only. Results may vary. Sphinx does not promise that any customer or prospective customer will achieve the same or similar results.
Nothing on the Website creates a customer relationship, attorney-client relationship, fiduciary relationship, professional advisory relationship, or obligation for Sphinx to provide Customer Services.
5. Limited license to use the Website
Subject to these Terms, Sphinx grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Website for your internal business, informational, and evaluation purposes.
Except as expressly allowed in these Terms or with Sphinx’s prior written permission, you may not copy, modify, adapt, translate, distribute, publicly display, publicly perform, republish, sell, rent, sublicense, create derivative works from, or otherwise exploit any part of the Website or Website content.
Nothing in these Terms limits any rights you may have under applicable law that cannot be restricted by contract.
6. Publicly available downloadable resources
If Sphinx makes a whitepaper, report, guide, or similar downloadable resource publicly available through the Website without requiring account authentication, a password, access credentials, or a separate signed agreement, you may reproduce and redistribute complete and unmodified copies of that resource for informational purposes only, provided that you:
- reproduce and redistribute the resource verbatim and in its entirety;
- do not remove, obscure, or alter any copyright, trademark, attribution, confidentiality, disclaimer, or other proprietary notices;
- do not modify, excerpt, translate, adapt, summarize, or create derivative works from the resource as part of the permitted redistribution;
- do not sell, rent, sublicense, or charge for access to the resource;
- do not state or imply that Sphinx endorses you, your organization, or any third-party product or service; and
- do not use the resource to train, build, benchmark, improve, or market a competing product or service.
This Section does not apply to Website content generally, including product screenshots, product user interfaces, software, source code, design elements, images, videos, graphics, logos, website layouts, or non-downloadable Website content.
Sphinx may revoke this permission at any time by removing the resource from the Website, posting different terms for that resource, or providing notice that redistribution is no longer permitted.
7. Sphinx intellectual property
The Website and all content and materials on the Website are owned by Sphinx or its licensors and are protected by copyright, trademark, trade secret, and other intellectual property laws. This includes text, graphics, logos, icons, images, videos, designs, layouts, software, code, product names, service names, trade names, whitepapers, reports, blog posts, documentation, and other Website materials.
“Sphinx,” Sphinx’s logos, and Sphinx’s product and service names are trademarks or trade names of Sphinx. Other names, logos, and brands appearing on the Website may be trademarks of their respective owners.
Nothing in these Terms grants you any right to use Sphinx’s trademarks, logos, branding, or other proprietary materials without Sphinx’s prior written permission.
All rights not expressly granted in these Terms are reserved by Sphinx.
8. Submissions, inquiries, and feedback
The Website may allow you to submit information through contact forms, demo-request forms, whitepaper-download forms, event forms, job-application links, or similar features.
You are responsible for the information you submit and represent that you have the right to provide it. You agree not to submit information that is unlawful, misleading, infringing, defamatory, confidential to a third party, or otherwise inappropriate.
Do not submit confidential, proprietary, regulated, sensitive, customer, end-user, account, or operational information through general Website forms unless Sphinx has specifically provided a secure channel for that purpose under a separate written agreement. Website forms are not intended for submitting KYC files, KYB files, suspicious activity reports, regulated financial data, customer records, credentials, production data, or other sensitive operational data.
If you submit suggestions, ideas, comments, improvements, requests, or other feedback about Sphinx, the Website, or Sphinx’s products or services (“Feedback”), you grant Sphinx a perpetual, irrevocable, worldwide, royalty-free, fully paid, sublicensable, and transferable right to use, reproduce, modify, commercialize, and otherwise exploit the Feedback for any purpose without compensation or obligation to you.
9. Acceptable use
You agree not to:
- use the Website for any unlawful, fraudulent, misleading, or harmful purpose;
- access or use the Website in a way that infringes, misappropriates, or violates any intellectual property, privacy, publicity, or other rights;
- copy, scrape, crawl, index, harvest, or extract Website content using bots, spiders, scripts, or other automated tools, except as permitted by Sphinx’s robots.txt file or with Sphinx’s written permission;
- interfere with or disrupt the Website, servers, networks, security measures, or access controls;
- attempt to gain unauthorized access to any system, account, product, service, database, or non-public area;
- upload or transmit malware, viruses, malicious code, or harmful materials;
- reverse engineer, decompile, disassemble, or attempt to derive the source code or underlying structure of any Website technology;
- use Website content to train, build, benchmark, improve, or market a competing product or service without Sphinx’s written permission;
- impersonate another person or entity or misrepresent your affiliation with any person or entity;
- remove, obscure, or alter any proprietary notices on the Website;
- use the Website to send unsolicited communications or otherwise violate anti-spam laws;
- probe, scan, or test the vulnerability of the Website or any related system without authorization; or
- use the Website in violation of applicable laws, including export control, sanctions, anti-corruption, privacy, and data protection laws.
10. Third-party websites and services
The Website may link to or integrate with third-party websites, platforms, tools, or services, such as scheduling tools, applicant-tracking systems, trust-center providers, event websites, social media platforms, customer websites, or partner websites.
Sphinx does not control and is not responsible for third-party websites or services. Your use of third-party websites and services is governed by their own terms, policies, and practices. Links to third-party websites or references to third-party names, logos, products, or services do not imply endorsement by Sphinx unless expressly stated.
11. Job postings and recruiting information
The Website may include careers information or links to job postings. Job postings are for informational purposes only and may be changed, removed, or filled at any time. Nothing on the Website guarantees employment, an interview, continued consideration, or any particular hiring outcome.
Applications submitted through third-party recruiting platforms may be subject to additional third-party terms and privacy policies.
12. Changes to the Website
Sphinx may update, modify, suspend, or discontinue any part of the Website at any time without notice. We do not guarantee that any Website content will remain available, accurate, complete, or up to date.
13. Disclaimers
THE WEBSITE AND ALL WEBSITE CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.”
TO THE FULLEST EXTENT PERMITTED BY LAW, SPHINX DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, SECURITY, AND ERROR-FREE OR UNINTERRUPTED OPERATION.
SPHINX DOES NOT WARRANT THAT THE WEBSITE WILL BE SECURE, AVAILABLE, UNINTERRUPTED, ERROR-FREE, FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT ANY WEBSITE CONTENT WILL BE ACCURATE, COMPLETE, RELIABLE, OR CURRENT.
Some jurisdictions do not allow certain warranty disclaimers, so some of the above disclaimers may not apply to you.
14. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, SPHINX AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THE WEBSITE OR THESE TERMS, EVEN IF SPHINX HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE FULLEST EXTENT PERMITTED BY LAW, SPHINX’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE WEBSITE OR THESE TERMS WILL NOT EXCEED US $100.
The limitations above apply to all claims, whether based on warranty, contract, statute, tort, negligence, strict liability, or any other legal theory.
Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you.
15. Indemnification
You agree to defend, indemnify, and hold harmless Sphinx and its affiliates, officers, directors, employees, contractors, agents, licensors, and service providers from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or related to:
- your access to or use of the Website;
- your submissions or Feedback;
- your violation of these Terms;
- your violation of applicable law; or
- your infringement, misappropriation, or violation of any rights of another person or entity.
Sphinx may assume the exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with Sphinx’s defense of that matter.
16. Suspension and termination
Sphinx may suspend, block, or terminate your access to the Website at any time if Sphinx believes you have violated these Terms, created risk for Sphinx or others, or used the Website in a way that may harm Sphinx, the Website, or any third party.
Sections of these Terms that by their nature should survive termination will survive, including sections relating to intellectual property, Feedback, disclaimers, limitations of liability, indemnification, arbitration, governing law, and general terms.
17. Governing law
These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules, except that the Federal Arbitration Act governs the interpretation and enforcement of the arbitration agreement in Section 18 to the extent applicable.
18. Arbitration agreement; class action waiver
18.1 Please read this section carefully
This Section 18 requires most disputes to be resolved by binding arbitration rather than in court. Arbitration is generally less formal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, and court review of an arbitration award is limited.
You and Sphinx agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Website will be resolved as described in this Section 18.
This Section 18 does not apply to disputes, claims, or controversies arising out of or relating to Customer Services to the extent those disputes are governed by a separate written agreement between Sphinx and a customer.
18.2 Informal dispute resolution first
Before either party starts arbitration or a court proceeding, the party raising the dispute must first send the other party a written notice describing the dispute and the relief requested.
Notices to Sphinx must be sent to legal@sphinxhq.com with the subject line “Dispute Notice.”
The parties will attempt in good faith to resolve the dispute informally for 30 days after the notice is sent. If the dispute is not resolved within that period, either party may start arbitration or, if applicable, a court proceeding permitted by this Section 18.
18.3 Binding arbitration
Except for the claims described in Section 18.4, you and Sphinx agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Website will be resolved by binding arbitration administered by JAMS under the JAMS rules applicable to the dispute.
If JAMS Consumer Arbitration Minimum Standards apply to a dispute, those standards will apply. If there is any conflict between those standards and this Section 18, the standards will control to the extent required for JAMS to administer the arbitration.
The arbitration will be conducted by a single neutral arbitrator. The arbitrator may award any relief that would be available in court, subject to these Terms and applicable law. The arbitrator will issue a written decision stating the disposition of each claim and the essential findings and conclusions on which the decision is based.
18.4 Claims not subject to mandatory arbitration
Nothing in this Section 18 prevents either party from:
- bringing an individual claim in small claims court if the claim is within that court’s jurisdiction;
- seeking temporary or preliminary injunctive relief in court to protect intellectual property rights, confidential information, Website security, system integrity, or to stop unauthorized access to or misuse of the Website;
- seeking relief in court where arbitration is not permitted by applicable law; or
- seeking public injunctive relief in any forum where a waiver of the right to seek that relief would be unenforceable under applicable law.
If a claim for public injunctive relief is permitted to proceed in court, the parties agree that any individual arbitrable claims will be resolved first in arbitration, unless applicable law requires otherwise.
18.5 Location and procedures
The arbitration will take place in San Francisco, California, unless the JAMS rules, JAMS Consumer Arbitration Minimum Standards, applicable law, or the arbitrator require a different or more convenient location. The arbitrator may permit the arbitration to be conducted remotely, by video conference, by telephone, or based on written submissions where appropriate.
For an individual consumer claim, the arbitration location and procedures may not prevent reasonable access to arbitration.
18.6 Arbitration fees and costs
Payment of arbitration fees and costs will be governed by the applicable JAMS rules, JAMS Consumer Arbitration Minimum Standards where applicable, and applicable law.
For an individual consumer claim, Sphinx will pay all arbitration fees and costs that Sphinx is required to pay under the JAMS Consumer Arbitration Minimum Standards or applicable law. Sphinx will not require an individual consumer to pay fees or costs incurred by Sphinx merely because the consumer does not prevail, except to the extent such recovery is permitted by applicable law for frivolous or bad-faith claims.
Each party will bear its own attorneys’ fees unless the arbitrator determines that attorneys’ fees are recoverable under applicable law.
18.7 Class action waiver
To the fullest extent permitted by law, you and Sphinx agree that any arbitration or court proceeding will be conducted only on an individual basis and not as a class, collective, consolidated, private attorney general, or representative action.
You and Sphinx waive any right to have any dispute heard or resolved as a class, collective, consolidated, private attorney general, or representative action to the fullest extent permitted by law.
If this class action waiver is found unenforceable as to a particular claim or request for relief, then that claim or request for relief will be severed and resolved in court to the minimum extent necessary, and the remaining claims will be resolved in arbitration.
18.8 Jury trial waiver
To the fullest extent permitted by law, you and Sphinx waive any right to a jury trial for any dispute, claim, or controversy arising out of or relating to these Terms or the Website.
18.9 Opt-out right
You may opt out of this arbitration agreement by sending an email to legal@sphinxhq.com within 30 days after you first agree to these Terms.
Your opt-out email must include:
- your full name;
- your email address;
- the company or organization you represent, if applicable;
- a clear statement that you want to opt out of the arbitration agreement in the Sphinx Website Terms of Use; and
- the date.
Opting out of arbitration will not affect any other part of these Terms.
18.10 Changes to this arbitration agreement
If Sphinx materially changes this Section 18 after the date you first agreed to these Terms, you may opt out of the changed arbitration agreement by sending an email to legal@sphinxhq.com within 30 days after the updated Terms are posted.
Changes to this Section 18 will not apply to any dispute for which a party has already sent a written dispute notice under Section 18.2 before the change is posted.
19. Updates to these Terms
Sphinx may update these Terms from time to time. The “Last Updated” date above indicates when these Terms were last revised.
Updated Terms will be effective when posted unless the updated Terms state otherwise. Your continued use of the Website after updated Terms are posted means you accept the updated Terms.
20. International use
Sphinx operates the Website from the United States. We do not represent that the Website or Website content is appropriate or available for use in every jurisdiction. You are responsible for complying with all laws that apply to your access to and use of the Website.
21. General terms
These Terms are the entire agreement between you and Sphinx regarding your use of the Website and supersede any prior or contemporaneous understandings regarding the Website.
If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect, except as otherwise stated in Section 18.
Sphinx’s failure to enforce any provision of these Terms is not a waiver of its right to do so later.
You may not assign or transfer these Terms without Sphinx’s prior written consent. Sphinx may assign or transfer these Terms without restriction.
Headings are for convenience only and do not affect interpretation.
22. Contact
Questions about these Terms may be sent to:
Sphinx Labs, Inc.
2261 Market Street, STE 22678
San Francisco, CA 94114
Email: legal@sphinxhq.com